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Used BMW
Used CITROEN
Used DS AUTOMOBILES
Used FIAT
Used FORD
Used JAGUAR
Used KIA
Used LAND ROVER
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Welcome to Hyams Autos Ltd website privacy notice.
Hyams Autos Ltd respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how Hyams Autos Ltd collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to a newsletter or purchase a service.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Controller
Hyams Autos Ltd is the controller and responsible for your personal data (collectively referred to as 'Company', 'we', 'us' or 'our' in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Contact details
Our full details are:
Full name of legal entity: Hyams Autos Ltd
Name of data privacy manager: Paul Hyams / Chris Fox
Email address: sales@hyamsautos.co.uk
Postal address: 26 High Street Malmesbury, Wiltshire, SN16 9AU
Telephone number: 01666 822787You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
Third-party links
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
● Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
● Contact Data includes billing address, delivery address, email address and telephone numbers.
● Financial Data includes bank account and payment card details.
● Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
● Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
● Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
● Usage Data includes information about how you use our website, products and services.
● Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with services). In this case, we may have to cancel a service you have with us but we will notify you if this is the case at the time.
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How is your personal data collected?
We use different methods to collect data from and about you including through:
● Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our services;
- make an enquiry;
- create an account on our website;
- subscribe to our service or publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback. -
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
● Where we need to perform the contract we are about to enter into or have entered into with you.
● Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
● Where we need to comply with a legal or regulatory obligation.Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity Type of data Lawful basis for processing including basis of legitimate interest To register you as a new customer (a) Identity (b) Contact Performance of a contract with you To process and deliver your enquiry, request or order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us (c) Manage financial applications (a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey (a) Identity (b) Contact (c) Profile (d) Marketing and Communications (a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our services) To enable you to partake in a prize draw, competition or complete a survey (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (a) Performance of a contract with you (b) Necessary for our legitimate interests (to study how customers use our services, to develop them and grow our business) To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) (a) Identity (b) Contact (c) Technical (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you (a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical Necessary for our legitimate interests (to study how customers use our services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to improve our website, services, marketing, customer relationships and experiences (a) Technical (b) Usage Necessary for our legitimate interests (to define types of customers for our services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To make suggestions and recommendations to you about services that may be of interest to you (a) Identity (b) Contact (c) Technical (d) Usage (e) Profile Necessary for our legitimate interests (to develop our services and grow our business) Marketing
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established the following personal data control mechanisms:
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased services from us and, in each case, you have not opted out of receiving that marketing.
Opting out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a service purchase, service experience or other transactions.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our cookie policy.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
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Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
● External Third Parties as set out in the Glossary.
● Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
International transfers
We do not transfer your personal data outside the European Economic Area (EEA).
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Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
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Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
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Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. (Please see the glossary for more detail)
● Request access to your personal data.
● Request correction of your personal data.
● Request erasure of your personal data.
● Object to processing of your personal data.
● Request restriction of processing your personal data.
● Request transfer of your personal data.
● Right to withdraw consent.If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
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Glossary
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
External Third Parties
● Service providers acting as processors or joint controllers who provide finance, website, IT and system administration services.
● Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
● HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a 'data subject access request'). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
(a) if you want us to establish the data's accuracy;
(b) where our use of the data is unlawful but you do not want us to erase it;
(c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
(d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain services to you. We will advise you if this is the case at the time you withdraw your consent.
● Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
● Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
● Technical Data from the following parties:
(a) analytics providers;
(b) advertising networks; and
(c) search information providers.
● Contact, Financial and Transaction Data from providers of technical, payment and delivery services.
● Identity and Contact Data from data brokers or aggregators.
● Identity and Contact Data from publicly availably sources.
Customer Reviews
I like this garage because they are kind, helpful and helped me with all the different things.... Read More
Mauro
Extremely helpful made buying my new car very straight forward, I would recommend using Hyams . Thank you.... Read More
Lynnette
Very friendly, professional service, very happy with the overall experience of purchasing a car here.... Read More
Michael
Thank you the car is exactly as described, is total looks better than the photos. Paul and the garage are very helpful, lovely to see the family run b... Read More
Jonathan
Really pleased with the service recieved. Lovely, friendly and helpful slaes team. We have purchased with Hyams Autos before and had a wonderful exper... Read More
Maria
Very good service all round, fast & quick sell, great communication , thank you very much for a great and friendly service.... Read More
Virgilie
Absolutely brilliant customer service, immaculate car and so happy with my purchase.... Read More
Claire
Outstanding, quick service, found what you wanted and received prompt service and was able to do things quickly.... Read More
Benedict
A very efficient service was provided with great courtesy at all times. I would use Hyams Autos again.... Read More
Ian
Just bought a car which is my fifth car in 15 years of Hyams looking after me. Excellent company..... Read More
James
Paul and Hyams were very helpful had a very good deal in part exchange. The new car we bought excellent condition.... Read More
Michael
Great service. Paul was very helpful. Vehicle was ready washing and sparkling very happy. I would highly recommend.... Read More
Annette
Everyone at Hyams Autos was very helpful in helping me find my new car. Thank you!... Read More
Hollie
Had a great experience. Great service, very friendly and efficient. All needs met.... Read More
Philip
A nice friendly, non pressured experience from a good old fashional establishment.Vehicle very well presented, refreshing!... Read More
Laura
Speedy service, had the car ready for checking out as soon as I arrived. Super friendly staff, would recommend!... Read More
William
As usual Paul and Hyams are easy to prompt to deal with. Does what it says on the tin!... Read More
Alan
Very easy and friendly transaction. No hard sale or overcomplicated. Many thanks.... Read More
Lorraine
Excellent service, friendly staff, no pushy sales in a great old-fashioned garage.... Read More
Edward
Great service. Van I bought was very clean example with top effort put in. Highly recommended!... Read More
TD Domestic Appliances
Good service, good price very reasonable price, very friendly staff, highly recommended.... Read More
Steven
Really pleased with the service I have received, very professional. Both chaps behind the desk were very polite, kind and insightful.... Read More
David
Very helpful, professional service,key location great, found on Autotrader & google. Will recommemd and return.... Read More
Michael
This is the second car we have bought from Hyams. Had no problems. Excellent service would recommend to anyone. Very trustworthy.... Read More
Kevin
Another car I have purchase from Hyams Autos and I have never had anything other than first class service over nearly 40 years.... Read More
Michael
Outstanding service you will get when you buy a car from Hyams Autos.Genuine family car dealer which everyone can trust.... Read More
Eldhose
We have been really impressed by the encouraging and supportive manner that we were dealt with ,and we really love our new car.... Read More
Susan
Service was positive, able to book look round easy and book a test drive on that day. Staff really helpful.... Read More
Jack
Really helpful and professional garage which I would recommend to anyone needing an mot or looking for a new car!... Read More
Amelia
Excellent service! Friendly and professional, will look to use for service and mots.... Read More
Kate
Brilliant service, truct was exactly as described. Definitely will be back in the future.... Read More
Ricky
Very friendly, informative and useful. A family run business which are helpful and a pleasure to buy a car from the garage.... Read More
Alison
Excellent service,co-operative, knowledgeable, and very affective service. Many thanks.... Read More
Richard
Really pleased with the service and a great pleasure customer service. Really pleased the car can't argure with it.... Read More
Paul
Great local garage, very accommodating, opened up on a Sunday for me to view my new car, good part exchange on my old car, highly recommend.... Read More
Alison
Paul and Chris have gone above and beyond to help me find a pristine reliable car. They bent over backwards to accomodate me and I would thoroughly re... Read More
Conor
Fantastic service and Paul was so helpful when it came to buying our car. Would definitely recommend Hyams autos.... Read More
Paul
Excellent service, vehicle as advertised in Autotrader. Straight forward transaction. Delighted with purchase.... Read More
Jacqueline
Great service, very helpful, really happy from start to finish. Definitely recommend.... Read More
Nathan
Great service! Very friendly & helpful, I am very happy with my new car. Thank you!... Read More
Jennifer
Great service help. Second vehicle purchased from Hyams Autos. Would recommend them to everyone looking for a vehicle and servicing / repairs.... Read More
Steven
Came across garage while looking for a new car. Saw a vehicle we liked, test drive and purchase made. Excellent service, honest and helpful. Many than... Read More
Kevin
An absolute pleasure dealing with Paul during the purchase of my Audi , professional throughout and the car is great! Thank you.... Read More
Michael
Never knew buying a car was so easy! Staffs were extremely helpful and made it a really quick and stress-free experience.... Read More
Alison
Really welcoming and helpful through the whole process will definitely be recommending.... Read More
Louise
Great professional service, easy to deal with and hopefully have purchased a nice reliable van.... Read More
Walker Property
Very straight forward deal, honest and fair. Thank you for the personal customer service. Happy to return again.... Read More
Jane
I was very satisfied with the service, friendly and welcoming, vehicle seems fantastic!... Read More
James
Very efficient, no fuss at all. Car in excellent condition exactly as seen on website.... Read More
Alexandra
Fantastic service great garage, service from manager and staff first class thoroughly. Recommend better than main dealers.... Read More
Alexander
The team at Hyams were fantastic in helping meet find my new car. Couldn't recommend them enough! Thank you!... Read More
Laura
Really easy to deal with very helpful and good product produced. Vans clean and tidy.... Read More
Luna
Found the car online,rang up about and came to see it a day . Had a good viewing, took car for test run, had a very pleasant experience. Hyams Autos g... Read More
Graham
Thank you Hyams for a very efficient and friendly service on buying our first electric car.. A good deal on the part exchange and mint condition E-Gol... Read More
David
Fantastic service from Paul at Hyams. Nothing was to much trouble. I would highly recommend to others and wouldn't hesitate in using Paul again.... Read More
Peter
Came over from Bristol, friendly service and vehicle exactly as described, very pleased with purchase.... Read More
Kieth
Very good service, purchased the van after one day. Van is very clean and tidy, staff were very helpful and friendly.... Read More
Simon
Helpful on the telephone, just looked on local garage website as close to me. Easily completed efficient and helpful.... Read More
Joan
Seemed upfront and fair. Happy with customer service and pleased to deal with an established family firm.... Read More
Winfield
Great service always felt like my customer was important. Friendly and welcoming service.... Read More
Jacob
Really helpful with questions on van buying. Everything happened as it was promised.... Read More
Leonard
Lovely car, good service, have purchased vechicles before and have been very pleased with them... Read More
Lorraine
Excellent service,very friendly and helpful, a pleasure to do business. Thank you all very much.... Read More
Ashley
Picked up a lovely BMW and enjoyed a test drive before. Easy process and friendly helpful staff.... Read More
George
Very welcoming, friendly, excellent service, and all went smoothy, lovely clean and tidy, many thanks.... Read More
Susanne
Very good service. Efficient handover and very professional ,will return for further business.... Read More
Jennifer
Very friiendly and easy to ask questions to professional and great customer service.... Read More
Sophie
Very friendly and easy to ask questions to professional and great customer service.... Read More
Sophie
From start to finish my details with Hyams Autos, I have been looked after and satisfactory dealt with and I am very happy with every stage of this pu... Read More
Paul
The car was exactly the same as the pictures and in brilliant condition. Picked up the car the following day after I viewed. Quick, efficient service... Read More
Eve
Great service, tidy car. Looked after very well, would highly recomended to friends and will return for servicing mot etc.... Read More
Lewis
After finding Hyams online, Paul has been brilliant in helping me purchase my dream car the wrangler! I would 100% recommend to anyone looking for a f... Read More
Bethany
Looking forward to driving my new transit van ! Second time I've bought from Hyams. First car has been fabulous! Thanks.... Read More
Bay Gallery Home
Wonderful service, buying a car as a woman can sometimes be intimidating but they were wonderful helped me every step of the way.... Read More
Loren
Very professional service, super vehicle sold in tip-top condition, very good to deal with. Highly recommend... Read More
Carol
Excellent , friendly customer service, extremely helpful. Felt relaxed when purchasing for the first time. Answered all my questions, garage easy to f... Read More
Hayley
As always excellent service from Paul and the team. Fifth car purchased from Hyams. Many thanks.... Read More
J&m Flooring
Absolutely outstanding ! Very high quality service and pristine car condition, couldn't recommend more. Very friendly staff and constant care for deta... Read More
Oliver
A genuine old fashioned service from a long established and trusted family company from start to finish. Thank you.... Read More
Andrew
I've used Hyams previously and always found them to be very honest and reliable. Good qulity service at a reasonable price.... Read More
Peter
Garage was recommended by a friend, very friendly service, very happy with my new van.... Read More
Tracy
Bought a really nice Mazda MX5 from Hyams. Paul was a pleasure to deal with and the car was ready quickly. Great service!... Read More
John
Fabulous friendly service. Great car for a very fare price. Included Mot & Service in the deal, thank you. Highly recommended.... Read More
Rick
First class service, imaculate presentation of vehicle and friendly approachable staff. Would highly recommend this garage !... Read More
Donna
Found car on Autotrader. Excellent service, thorough check of car on collection, made the everything was right. Good staff.... Read More
Rebecca
Very easy process. Helpful staff and extremely pleased with my vehicle and the way to transaction went so smoothy.... Read More
Judith
Great service and support. Good quality and fully serviced used cars showcased. Reputable dealer with great knowledge of the car business. Very helpfu... Read More
Malcolm
Super efficient and helpful at all times . Would not hesitate to recommend this business if you are looking for a car service or Mot.... Read More
Andre
Very good experience thoughout. Professional and friendly. Just what a buyer needs.... Read More
Matthew
Very friendly on arrival, no rush on viewing or driving / test driving car. Family have brought cars from here before. All perfect!... Read More
Molly
I was happy with Paul's no pressure sales approach and several helpfulness. Would recommend Hyams for a used car purchase.... Read More
Steven
A very friendly garage with excellent customer service. Purchase of the car went very smooth. Highly recommend.... Read More
Bethan
Excellent service and really professional too. Happy with all aspects of choosing a car, buying it and driving away. Paul sells cars like all garages.... Read More
Nia
Heard about on the web. Very courteous service, very pleased to do business with you.... Read More
Graham
Very fast and professional service. Very welcoming staff, very accomodating. Car is in great condition. Very happy.... Read More
Naomi
I was very happy with the service. They were very informatiove and honest and I am very pleased with my new car.... Read More
Susan
Very welcoming and accomadating, allowed us to have 2 test drives and ensure the car met with our needs. Many thanks.... Read More
Paul
Very friendly staff that family encountered and helpful. Car maintained to high standard... Read More
Mary
The car was immaculate, and the service friendly, accommodating and very helpful.... Read More
Thomas
Excellent service, friendly and professional outstanding car at a very competitive price, wouldn't hesitate to return.... Read More
Alison
Great friendly service, the van was in good condition as advertised, really pleased with it will definitely use Hyams Autos again.... Read More
Foreman Plumbing & Heating
Excellent / first class service both in buying / selling new vehicles and servicing / repair etc.... Read More
Doreen
This is the third car I have purchased from Hyams, wouldn't go anywhere else. Excellent service. trustworthy and great car ! Thank you.... Read More
Lisa
Wonderful and polite service from initial interest phone call to our test drive and subsequent purchase. We drove 2 1/2 hours to new the car and could... Read More
Mills
Great choice, simple transaction, not the first purchase from here and won't be the last. Thank you.... Read More
Brian
Excellent service very friendly and welcoming. Very happy with my car and I would highly recommend Hyams Autos to friends and family.... Read More
Brian
Cautious and professional staff, exceptionally clean and well presented motor car.... Read More
Katherine
Service was excellent, very friendly, efficient and helpful. Would recommend and purchase more in the future.... Read More
Daniel
Perfectly kept complete condition with 5 star service. Very helpful, friendly . Third car from here, very happy with the experience.... Read More
Chloe
It's nice to buy a vehicle where the company believes in good old-fashioned customer service. Thanks very much.... Read More
Clive
Local known garage, prompt efficient telephone reply. Good communicate, prompt, honest and personal. Felt secure in second hand purchase. Free 3 month... Read More
Derek
Great service as always. Paul is very helpful and patient with a very picky buyer !... Read More
Martin
Excellent service, the car was in perfect condition and picking it up was quick and easy.... Read More
Andrew
Very grateful for an honest service, could not ask for any more. I will look forward to driving my ' New ' car.... Read More
Diana
Good friendly service, the car had been really well looked after. I found the garage / car on Autotrader.... Read More
Dominic
Very friendly and courteous service, found car on the website, very polite and friendly on the phone too.... Read More
Amanda
Outstanding personal service. Highly recommended buy your car here and you will be well looked after.... Read More
Kate
Lovely service, very clean car with comprehensive history, all in all very happy with the purchase.... Read More
Jacob
Everything went as planned. Long journey from scotland, but all as advertised. Great car, great garage, great service.... Read More
Neil
Very good company to deal with quick and to the point. Would recommend to anyone interested in a car servicing... Read More
Michael
Very helpful staff. I was anxious about driving an automatic and Paul took us out for a drive to inspire confidence. Very professional.... Read More
Olivia
Very helpful, Paul was very informative and made the whole process easy from start to finish.... Read More
J. Martin Roofing Contractor & Sons
Friendly and professional. Very impressed with the service and made every effort to accommodate our requirements. Thank you.... Read More
Wayne
Great recommendation from a friend. Hyams had the perfect car for us and really pulled all the steps for us. Great service and very obliging. Helpful... Read More
Colin
Great friendly service. An immaculate car. So happy found Hyams at Malmesbury and Paul.... Read More
Tracy
Thank you Paul for your excellent customer service to guided me through the whole process and ensured excellent communication throughout.... Read More
Justine
Car presented in good condition. Staff very pleasant and friendly to deal with. Good 'old fashioned' service. No extra pushed on us.... Read More
Jane
Service was seemless and Paul very helpful with the sales process . Very satisfied.... Read More
Goodson Electrical Ltd
Great service,vehicle exceptionally well cleaned. Customer service has been spot on. Perfect vehicle for my needs. Thanks all at Hyams.... Read More
Oliver
We are returning customers, always pleased with fair and professional sales and after sales service as well as super helpful servicing. Thank you !... Read More
Helen
Very helpful & efficient service, a service provider to trust. Hope to do business again. Thanks to all.... Read More
Alison
Was greeted very respectfully by all members of staff. car was in immaculate condition as per advert. Speedy and efficient service with regards to fin... Read More
Natalie
Paul has a very friendly, relaxed sales manner that made choosing and buying my new mini very easy. Thank you!... Read More
William
Very friendly and very helpful. We had a good look at the car before buying it, no pressure but a lot of help.... Read More
Alexander
Great service, great communication would definitely come again and recommend. Thanks!... Read More
Johnathan
Friendly local garage with excellent service that helped us find the right car for our needs from their wide selection available.... Read More
Richard
Very good service from Hyams garage on buying a used car, well discribed and very prompted service.... Read More
Lydia
Great personal service from Hyams. Good part-ex price offered and had my new car ready in double quick time! Thanks all.... Read More
Stephen
This is the 3rd car we've purchased from Hyams and Paul is always very professional and helpful.... Read More
Denise
Good service and very friendly. I wanted the car when I paid,but they kept the car to do a light service and replace the rear brake pads- for free! Re... Read More
Ian
I have now bought 4 cars from Hyams and each time have found them most helpful and easy to deal with, as well as excellent after service.... Read More
Philip
Excellent service,friendly and efficient,overall very pleased will certainly use again.... Read More
Robins Building Ltd
The car was presented in great condition. I was given time and space to go over the car and never pressured and allowed to take my time. Car was as de... Read More
Andrew
Great company to deal with, Paul was very helpful for start to finish, a happy customer.... Read More
Rowlinson Packaging South Ltd
Always a very helpful, friendly service at Hyams! We've bought 3 cars from here now and been very pleased with each one. Thank you very much.... Read More
Rebecca
Friendly staff, good looking garage, knowledgable staff, will get mot/service here in the future.... Read More
Roger
Good service, easy to choose from the images on the web and appointment based test drive.... Read More
Charlie
Refreshingly simple and traditional style, non-intrusive. Paul helped me to get the car i needed. Looking forward to driving my new car.... Read More
Jonathan
Saw advert on Autotrader. Everyone we dealt with were professional, helpful and knowledgeable about the vechicle we bought.... Read More
Danielle
The staff were very polite understanding and friendly and went through that, needed to know.... Read More
Guglielmo
Lovely car, really well presented and very helpful and friendly staff at the garage, excellent service.... Read More
Timothy
Amazing service, really goes over and beyond! Friendly staff and great work! Really recommend.... Read More
James
Excellent service. Straight forward to arrange appointment and test drive. Car in immaculate condition. Very pleased.... Read More
Craig
Hyam Autos were excellent from beginng to end. Very efficient and knowledgeable and we now have a fabulous new Mini Cooper. Many thanks for your help.... Read More
Melanie
About my 15th car from Hyams Autos, over a 30 year period. No problems with sales or after service with any of them.... Read More
Michael
Paul was absolutely spot on, service was excellent. Would recommend to anyone who wants to purchase a used car.... Read More
Alan
First class service from viewing the car to the sale and collection. Would highly recommend.... Read More
Carrie
First class service, looked after me very well ,100% happy, would recommend Hyams to family and friends.... Read More
Clive
Excellent service from Paul we were very happy. Nothing could be done to improve the service we had as we were treated excellently. Found you on Auto... Read More
Ronald
Thanks Paul looking after us. A great van , very clean & goes well . Five stars service .... Read More
David
Fantastic service from start to finish. Paul was great and the car I bought was in great condition .... Read More
Alexander
Enjoyed both cars I got to test drive. Excellent, friendly service and cleaning Focus to take away.... Read More
Jeremy
Very friendly and helpful answering any questions. The new car is in beautiful condition.... Read More
Morgan
Excellent service, friendly and helpful, very easy process and fell confident and trusted everyone I spoke to,found on A.A website.... Read More
Verity
Car very well presented when viewed and Paul & team very friendly, helpful and affective prior to collecting.... Read More
Tom
Down to earth service, no classic sales man pitch. Wonderful reserved approach that is exactly what we wanted. Big multibrand garage chain. Have a lot... Read More
Aurelie
This is the second car I 've bought from Hyams Autos. Always been very pleased, looking forward to future purchases from Paul and his team.... Read More
Robert
Excellent and quick customer service and turn around. Very happy with my new car. Can 100% recommend.... Read More
Chloe
Very relaxed in buying my car. Paul was brilliant in listening to what we wanted. Highly recommend using Hyams.... Read More
Samantha
Dealt with this garage years ago and delighted with the car & service with Paul Hyams and Chris. Happy to do business always.... Read More
Christina
My second Fiat from Hyams Autos this year due to my first being written off after an accident. Came back after good first experience,travelled from Pl... Read More
Danielle
Very friendly and excellent service from Paul. Car very clean and in very good condition. Would recommend highly.... Read More
Tina
Service here is great Paul was very helpful and helped in every way possible. Thanks... Read More
Steven
Paul was accommodating and reassuring , very pleased with the car and customer service. Can't recommend enough.... Read More
Simon
Great service, would highly recommend to other people looking to buy a second hand car.... Read More
Maria
Excellent service all round. Absolutely delighted with my new 911. Thank you. Highly recommend, 5 Stars!... Read More
Samantha
Fair deals & professional service. Lovely premise and friendly. Will recommend to others.... Read More
Joshua
Everything was easy to book and very helpful. Thank you. Liked the opportunity to test drive independently. Heard through word of mouth, recommendatio... Read More
Laura
Very friendly, efficient service. Family business which is a pleasure to deal with.... Read More
Stella
Exceptional service start to finish, friendly helpful staff car in showroom standard condition.... Read More
Matthew
Great old school service. Van was presented in excellent condition. Staff very knowledgeable and helpful.... Read More
Malcolm
Great service, fantastic communication and even stayed open late so we could collect out of hours. A great experience all round.... Read More
Clair
Excellent service given,quick and easy to view and buy a lovely car. Very helpful answering any queries.... Read More
Sherilyn
Fantastic service and very easy to deal with . Smooth purchase and car in great condition. Would highly recommend .... Read More
Diana
What a service! Was in need of a car and i have just bought a fantastic BMW 1 series in immaculate condition.Thank you Hyams Autos!... Read More
Joseph
Great friendly service from the garage. The car was as described and from the website photos,so I was very pleased with my purchase.... Read More
Garreth
I have bought several cars of hyams and i have never had a problem ever. Service is excellent and the staff are very considerate,professional outfit.... Read More
Jim
Very friendly and helpful. Would recommend to anyone wanting to purchase a new car or even just a service.... Read More
Corey
Very nice service! Bought a car and a sale process was very friendly with everything nicely arranged. Thank you Paul !... Read More
Irakli
Amazing service from start to finish! Very friendly staff who went out of their way to make us feel welcome. Brilliant car!... Read More
Siobhan
Paul and his team were very helpful with the purchase of my new van. I am extremely happy.... Read More
Kim
Very efficient & smooth service from looking the car on autotrader to final delivering. Recommended.... Read More
Amelia
5 star from start to finish. Service was friendly and honest, car was immaculate, would absolutely recommend.... Read More
Hayley
Autotrader Very helpful, advised as to the different options available . Let me view different vehicles.... Read More
Lyn
Beautiful car,shame not to get the Mclaren. Paul was really helpful throughout the entire process. Really pleased to get such a good car at such low p... Read More
Christopher
Very helpful over the phone and in person. Car as described, very clean, would recommend.... Read More
Mark
Well presented car and great service with no complications. Saw car Saturday and collected Monday. Fully serviced, taxed & Mot.... Read More
Xea
Excellent service received. Friendly, helpful , pleasure to do business with . Thank you so much.... Read More
Christopher
Very well looked after. I come from Cornwall to buy my car from Hyams. The service has been excellent.... Read More
Tina
Lovely old world garage with old world service. All staff amazingly helpful, will definitely come back for ongoing care.... Read More
Timothy
Very friendly and helpful service. Allowed us to test drive straight away. Answered all questions.... Read More
Colin
Car exactly as described in advert. Great customer service. Very helpful staff. Car in excellent condition and lots of photos and videos to show this.... Read More
Kelly
Great team, fantastic service. Thank you so much. I would recommend any day and the distance was worth it.... Read More
Catherine
Friendly and efficient service. Good selection of vehicles. Happy to explain things !... Read More
Gillian
Great friendly service, super clean car,safe covid service and would recommend. Many thanks Paul.... Read More
Stephen
I found the garage very approachable and helpful. They even agreed to stay open late one evening to accommodate my tardiness.... Read More
Liam
Car was as describesd,excellent condition,clean, MOT, service carried out. Very happy with the garage, the service we received.... Read More
Kevin
Saw the advert on Autotrader,,the car better than I expected ! Presented really well with fast & efficient hand over.... Read More
Christopher
Lovely friendly & helpful staff. Car looks to be in excellent condition, looking forward to my first drive. Thank you .... Read More
Brieley
Great friendly garage, they gave me excellent customer service buying my new car.... Read More
Stephen
Friendly helpful from the outset. Helpful advice resulting in perfect first car for my son.... Read More
Ewan
Helpful and friendly service,able to offer exactly what I was looking for. Fantastic local business, thank you!... Read More
Jessica
We are very happy with our new car. They gave me the best service and always help me.I will come back to buy again.... Read More
Gloria
Excellent service. van in pristine condition. Can't fault the service I got when buying my van.... Read More
David
Very wellcoming and professional with a friendly traditional service and good deals.... Read More
Christopher
I have always had excellent services from Hyams and i am grateful for their attention to detail.... Read More
Judith
This is the second car in three years we have bought from hyams. Good cars, great service,there is a reason we come back.... Read More
Simon
Great help and support from the whole team in making a big decision on a new car.Thank you for your great service.... Read More
Effie
Excellent service from start to finish, Paul made it all so easy with taxing and financing the car. Many thanks.... Read More
Daren
Very helpful,friendly service. A pleasure doing business with Hyams Autos. Thanks.... Read More
Christopher
Hyams autos have been exceptional and a dream. I have used them before to service my cars,this time I am buying one,travelled out of town to buy it, a... Read More
Verenaisi
5 Star service. Quick turn around of purchasing the car to have it ready.Will use Hyams Autos again.... Read More
RUTH
Car was very good condition.We were left to look around the car,which was good.Great service.... Read More
JESSICA
Very professional, knowledgeable and kind.Efficient website and the car was as advertised.Very happy with my service today.... Read More
LAUREN
Excellent service, all questions answered and no sales belong just honest answers.Car top condition.... Read More
MICHAEL
Absolutely love my first car ! Thanks very much Hyams Autos for such amazing service.... Read More
SUSANNA
The service from the web details to organising.The car pick up and transfer was excellent. First class!... Read More
MATTHEW
Absolutely love the car,saw several other similar cars but it was the fact the businese has been going over 40 years.That meant i chose Hyams.The serv... Read More
DANIELLE
Great website,plenty of photos of the car! Great first impression,friendly and very helpful.... Read More
JAMIE
Polite,informative,speedy service,no fuss,no hassle ! Kind helpful when asking for information etc.... Read More
EMMA
Very clear and helpful website. Good,prompt service and advice.Very happy with my new car ! Thanks!... Read More
RACHEL
Excellent service from Paul and the team.Made the sale a very smotth process.Thank you !... Read More
DAMIAN
The team were very helpful and made me feel at ease.5 Star treatment. I would definetly use hyams autos in the future.... Read More
ANN
Excellent company to deal with.Great price,very honest and up front to deal with. Highly recommend!... Read More
GRAHAM
Excellent service,car exactly as shown and described and really helpful throughout purchase.... Read More
REBECCA
Lovely company and people, easy, clear understandable.Quick service,no issues.Great car clean inside and out.... Read More
SHEENA
Very friendly and professional, everything was organised and ready,would highly recommend.... Read More
Jenna
What a great experience from start to finish.So happy with my new car and even happier with the service! 5 Stars!... Read More
JENNIFER
From enquiring to completion of sale ,all matters were dealt with in a exellent way.This is our second purchase from hyams and would be happy to deal... Read More
MICHALL
The service was really good,fast and polite.The car was in immaculate condition.Heard about you through autotrader.... Read More
LUCY
A very good service all round from Hyams.Paul had a very good personal touch.Nice to deal with a family business.... Read More
GARETH
Excellent service from start to finish.Staff are friendly and knowledgable,could happily reccomend.... Read More
JAMES
Very easy experience.All staff polite & helpful,saw cars in cross hayes & looked up on line.All done in 2 days,lovely!... Read More
William
I found the service to be highly accomodating and malleable to any changes we had to encounter.... Read More
Joel
I couldnt ask for a kinder and more informed service. Took good care of us and gave us a really fair price for my old car and new car. Very lovely sta... Read More
Chloe
Friendly, fast, helpful and clear. Lovely car in a good condition, Would buy again.... Read More
Leon
Excellent customer service throughout. The staff were very friendly and helpful. The garage itself is as nice as you will see and in a lovely area!... Read More
Andrew
Have been using Hyams now for 4 years, the staff and service are amazing. Great value, honest. Highly recommended.... Read More
Tom
Fantastic Service at Hyams! I bought my car in to the garage to have the Air-Con sorted out as it wasnt hot and the weather was really hot! The staff... Read More
Daisy
Great service from Hyams. During a trip to Malmesbury afterlock down our oil light in the car came on. We popped in and Hyams were able to sell me the... Read More
Claire
My husband and I were staying near Castle Coombe on a weekend away and we visited malmesbury for the day. what a lovely town and beautiful abbey. when... Read More
Jane
Well presented car. Looked after and good value for money. Very helpful. Thank you... Read More
David
Excellent customer service. Car prepared and ready to test drive. Relaxed viewing with no pressure. Communication and delivery and prep of car excelle... Read More
Jacqueline
The salesman made me feel welcome and at ease at the garage. As a single female buying a car can be a daunting thing! He was super friendly and my new... Read More
